Shipping Policy

Thank you for choosing Glimmer Hearth. We are dedicated to ensuring your order arrives safely and efficiently, reflecting the care and quality of the items you have selected. This policy outlines everything you need to know about how we process, pack, and dispatch your purchases from glimmerhearth.com.

Order Processing

Once you have completed your purchase on our website, our team begins the process of carefully preparing your item. We believe that the care taken in packaging is just as important as the craftsmanship of the product itself.

Order Verification: All orders are subject to verification and approval. This standard security measure helps protect you and ensures that all details are correct before your items are prepared for shipment.
Packaging: Each Glimmer Hearth piece is meticulously wrapped and secured using specialized packaging materials designed to protect it during its journey. Our goal is to ensure that your item arrives at your doorstep in the same pristine condition it left our hands.
Handling Time: Please allow a standard period for your order to be carefully picked, verified, and packed. This handling time is separate from the actual transit time and ensures that every detail of your order is perfect before it is dispatched.

Shipping Methods and Delivery

We partner with reputable, trusted carriers who share our commitment to careful handling and reliable service. The method of shipment will depend on the size, weight, and destination of your package.

Carrier Selection: We reserve the right to select the most appropriate carrier for your shipment based on your location and the specifics of your order. You will receive confirmation once your order has been handed over to the carrier.
Delivery Attempts: Our carriers will typically make multiple attempts to deliver your package. If delivery is not possible after the final attempt, the package may be held at a local depot or returned to us. It is the responsibility of the person placing the order to ensure the shipping address provided is accurate and accessible for delivery.

Shipping Destinations

Glimmer Hearth is proud to welcome customers from around the world. We ship to a wide variety of international destinations, allowing us to share our passion for fine craftsmanship globally.

International Shipping: For orders being delivered outside of our primary market, please be aware that the recipient is considered the importer of record. You will be responsible for all applicable customs duties, taxes, and fees required by your local government.
Delivery to Your Region: You can verify if we ship to your specific location by selecting your country from the list provided on our website. We are continuously working to expand our delivery network to serve more customers.

Order Tracking and Communication

We believe in keeping you informed throughout the entire journey of your purchase. Transparency and peace of mind are essential parts of the Glimmer Hearth experience.

Shipment Confirmation: As soon as your order has been packed and dispatched from our facility, you will receive an automated shipment confirmation email. This notification confirms that your package is on its way.
Tracking Information: This confirmation email will contain all the information you need to monitor your package’s progress. You will be able to see the route your item takes and its expected arrival window, allowing you to plan accordingly.
Status Updates: You can also check the most up-to-date status of your order at any time by logging into your account on glimmerhearth.com and viewing your order history.

Important Information for a Smooth Delivery

To ensure your Glimmer Hearth purchase arrives without any issues, we ask that you keep the following points in mind:

Accurate Address: It is your responsibility to provide a complete, accurate, and secure delivery address. Glimmer Hearth cannot be held responsible for orders delivered to an incorrect address provided by the customer. Please double-check all details before completing your purchase.
Signature Requirement: For security purposes, many of our shipments may require a signature upon delivery. This ensures that your valuable item is received directly by you or someone you authorize. If you are not available to sign, the carrier may leave a notice with instructions on how to reschedule delivery or arrange for pickup.
Undeliverable Packages: If a package is returned to us due to failed delivery attempts, an incorrect address, or refusal to accept the shipment, we will contact you to arrange for re-shipment. Please note that additional shipping charges may apply in such cases.
Risk of Loss: The risk of loss and title for items purchased from Glimmer Hearth pass to you upon our delivery of the items to the carrier. This means that once the package is in the hands of the shipping carrier, it is considered in transit to you.

Questions About Your Shipment

We are here to support you. If you have any questions about the status of your delivery or need assistance with your order, we invite you to visit the main Contact Us page on our website glimmerhearth.com where you will find our online contact form.

Thank you for entrusting Glimmer Hearth with your order. We look forward to your package arriving safely and for you to enjoy your new piece.